Designing privacy-first customer experiences in the age of AI

Designing privacy-first customer experiences in the age of AI

Modern marketing runs on customer data. But AI is raising the stakes. As AI-powered personalisation becomes the norm, the pace and volume of data exchange have increased dramatically – often in ways customers can’t see or understand. That puts the onus on marketers to...
In-app shopping: The world’s default store is emerging

In-app shopping: The world’s default store is emerging

A new kind of store is taking shape. One that does not live on a website, in an app, or even behind a search result. It lives inside the platforms people already use every day, like ChatGPT and Amazon. This is in-app shopping, and it is quickly becoming the world’s...